When you download SketchBook Pro, a dialog appears asking for access to your photos, media, and files. Why does SketchBook Pro need to access my photos, media, and files? Where are my sketches?įor Android users, if you had sketches in SketchBook Pro that are now missing, check out the Where are my sketches? article for a solution and why this happens. Glitches tend to indicate that your device is running low on usable memory, so save your work, then try to free up usable memory. If your noticing glitches, use Save current sketch as a copy. Performance will start to degrade, as a result. You should find SketchBook Pro and your other apps running better.Īs for working for hours, SAVE YOUR WORK and OFTEN! Working for hours really puts a strain on your device. Once these are safely transferred to external storage, such as the Cloud, remove the duplicate files from your device and try again. If this still doesn't resolve the issue, try backing up images and other media. We recommend closing unnecessary background apps. Apps running in the background can also effect performance. Devices with too many apps, videos, music, and/or images saved to them can run out of usable memory. If you're about to say, 'that's not mine, it has tons of memory', you might need to look a bit closer.

In both cases, devices may be running out of memory. If this doesn't correct the issue, you may have the same issue as someone who's working continuously for hours. If SketchBook Pro crashes as soon as you open it, if on Android, try uninstalling and reinstalling.

SketchBook Pro crashes when I open it or after I've been using it for hours If you can't find the erasers, see Erasers for where you can find them on different platforms and how to make custom erasers. You can access Undo and Redo by doing one of following:įor all users of SketchBook Pro Mobile, double-tap the bottom left corner of the screen.Įnable the 3-finger tap gestures in Preferences.įor handheld device users, tap, then to undo an action or to redo an action.įor tablet users, in the toolbar, tap to undo an action or to redo an action.

These all address the biggest issues customers are having and, whenever possible, provide solutions. We have a couple FAQs for SketchBook Pro, the one listed below and one specific to free brushes. SketchBook Pro FAQ (Frequently Asked Questions)

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